What practice allows companies to better match workers to specific job needs?

Cross-training is a practice that enables companies to prepare their workforce to handle multiple roles or tasks within the organization. By training employees to perform different functions, employers can gain a better understanding of each worker's strengths, weaknesses, and preferences. This holistic view allows management to effectively match workers to specific job needs based on their skills and experiences gleaned through cross-training.

This method not only fosters flexibility within the workforce but also increases employee engagement and satisfaction. Workers who receive cross-training often feel more valued as they develop a broader skill set and new competencies, which can lead to improved job performance in tailored positions. Ultimately, cross-training creates a more agile workforce capable of adapting to changing job requirements, thus improving overall operational efficiency.